Terms & Conditions

Article 1. Applicability

1.1. 'Veganbioty' is the commercial name for the online vegan and organic webshop of BOEYKENS Patricia with Belgian registration number BE0734363541 (hereinafter referred to as: Veganbioty)

These General Terms and Conditions of Delivery (hereinafter: Terms and Conditions) apply to all offers, orders and agreements from Veganbioty.

1.2. Accepting an offer or placing an order means that you accept the applicability of these Terms and Conditions.

1.3. The provisions of these Terms and Conditions can only be deviated from after notification or approval by Veganbioty, in which case the other provisions will remain in full force.

1.4. All rights and claims as stipulated in these Terms and Conditions and in any further agreements for the benefit of Veganbioty are equally stipulated for intermediaries and other third parties engaged by Veganbioty.

1.5. The Distance Selling Act only applies to purchases via the online store of Veganbioty.

Article 2. Offers / agreements

2.1. All offers from Veganbioty are without obligation and Veganbioty expressly reserves the right to change the prices, in particular when this is necessary on the basis of (legal) regulations.

2.2. An agreement is only concluded after acceptance of your order by Veganbioty. This will be done via a confirmation email from Veganbioty. Veganbioty is entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, Veganbioty will inform you of this as soon as possible.

2.3. Veganbioty offers do not automatically apply to repeat orders.

Article 3. Prices and payments

3.1. The prices stated for the products and services offered are in euros, including VAT, unless otherwise stated or agreed.

3.2. Unless otherwise agreed, payment must be made by means of payment to bank account with number: BE83 0016 3505 2915 in the name of Boeykens Patricia within 7 days.

3.3. The online store payment can be made via PayPal, via credit card (visa) or by prepayment on bank account: BE83 0016 3505 2915 in the name of Boeykens Patricia. The order will be sent after receipt of payment.

The costs of payments via PayPal and credit card are charged to you unless it is explicitly stated that these services are offered for free.

3.4. The agreement will automatically be terminated if the total amount has not been credited to the aforementioned bank account within 7 days.

3.5. Payment can also be made in cash when picking up your order yourself at beauty salon Patricia at Boekentstraat 60, Kerksken (by appointment).

3.6. If the prices for the products offered increase in the period between the order and the execution thereof, you are entitled to cancel the order or to dissolve the agreement within seven days after notification of the price increase by Veganbioty. Cancellation must always be done in writing or by e-mail.

3.7. Packaging and shipping costs are charged to you, unless it is explicitly stated that these services are offered for free.

3.8 There is no minimum order amount.

Article 4. Delivery

4.1. The shipping of products is always at the risk of the buyer. Veganbioty is not liable for any defects or damage resulting from transport.

4.2. Shipping of ordered goods is always done as quickly as possible and almost always takes place within 3 working days after receipt of payment (excluding company holidays).

4.3. The delivery time specified by Veganbioty is only indicative. Exceeding the delivery period due to unforeseen circumstances does not in any case entitle the customer to compensation.

4.4. If ordered goods are not in stock, the delivery time can be deviated from, this will be reported to the customer as soon as possible.

4.5. If, for certain reasons, Veganbioty is unable to deliver an item, it will at all times immediately refund the prepaid amount for the item concerned to the customer.

4.6. Veganbioty is entitled to send the goods to be delivered in parts. The additional costs of the subsequent delivery will be borne by Veganbioty unless the shipment is made in parts at the request of the customer.

4.7 Orders are only accepted if the deliveries can take place within Europe.

Article 5. Exchange and liability

5.1. The customer has the obligation to examine on delivery whether the products meet the agreement. If this is not the case, the customer must inform Veganbioty thereof as soon as possible and in any case within two days after delivery, at least after observation was reasonably possible.

5.2. If it is demonstrated that the products do not comply with the agreement, Veganbioty has the choice to have the products concerned returned and replaced with new products or to refund the invoice value of the products to your account after receiving the return shipment.

5.3. If the goods delivered to you do not meet expectations, you can return them to Veganbioty's return address within seven working days of receiving the goods. This is possible without giving a reason, but you must inform us in writing or by e-mail within 7 working days after receipt of the goods.

Return address:


Boekentstraat 60


5.4 Return goods will only be reimbursed if they return unused and in the original packaging . The return shipment must also be sufficiently stamped by you. The purchase amount of the products is (after receipt back at Veganbioty) refunded within 7 days to the account from which it comes, 5 EUR administration costs will be charged and deducted from the refund. Shipping costs are not refunded. Return shipments are always for the account of the customer.

5.5 If the products have been used, encumbered or damaged in any way, the right to dissolution as stated in Article 5.3 lapses.

Article 6. Retention of title

6.1. The ownership of the products supplied will only pass if the customer has paid everything he owes to Veganbioty on the basis of any agreement. The risk with regard to the products is transferred to the customer at the time of delivery.

Article 7. Intellectual and industrial property rights

7.1. The customer must fully and unconditionally respect all intellectual and industrial property rights that rest on the products supplied by Veganbioty.

Article 8. Orders / communication

8.1. For misunderstanding, mutilation, delays or improper agreement of order data and communications as a result of the use of the Internet or any other means of communication in traffic between the customer and Veganbioty, or between Veganbioty and third parties, insofar as it relates to the relationship between the customer and Veganbioty, Veganbioty is not liable, unless and insofar as there is intent or gross negligence on the part of Veganbioty.

Article 9. Personal data

9.1. Veganbioty complies with GDPR regulations. The information provided is recorded in a file. Veganbioty respects the privacy of all users of its site and ensures that personal information is always treated confidentially. This data will be used to process orders as quickly and easily as possible. The personal data will never be made available to third parties who are not affiliated with Veganbioty.

Article 10. Force majeure

10.1. Without prejudice to the other rights it is entitled to, Veganbioty has the right to suspend the execution of your order in the event of force majeure, or to dissolve the agreement without judicial intervention, by informing you of this in writing and this without Veganbioty being obliged to pay any compensation, unless this would be unacceptable by the standards of reasonableness and fairness in the given circumstances.

10.2. Force majeure is understood to mean any shortcoming which cannot be attributed to Veganbioty, because it is not due to its fault and is not for its account under the law, legal act or generally accepted views.

Article 11. Miscellaneous

11.1. If you provide Veganbioty with an address, Veganbioty is entitled to send all orders to that address, unless you provide Veganbioty in writing with a different address to which your orders must be sent.

11.2. If Veganbioty allows deviations from these Terms and Conditions, whether or not tacitly for a short or longer period of time, this does not affect its right to demand immediate and strict compliance with these Terms and Conditions. You can never assert any rights based on the fact that Veganbioty flexibly applies these Terms.

11.3. If one or more of the provisions of these Terms and Conditions or any other agreement with Veganbioty should conflict with any applicable legal provision, the relevant provision will lapse and be replaced by a new legally permissible comparable provision to be determined by Veganbioty.

11.4. Veganbioty is authorized to make use of third parties in the execution of your order (s).

Article 12. Applicable law and competent court

12.1. All rights, obligations, offers, orders and agreements to which these Terms and Conditions apply, as well as these Terms and Conditions, are exclusively governed by Dutch law. All disputes between parties will be submitted exclusively to the competent court in Belgium.